A Good Argument for M-Web vs. App Experiences: #infographic

While promoting m-web vs. app approach is clearly not the purpose of this infographic, several of the issues outlined point to the superiority of m-web or hybrid experiences.

UX Testing of Your Mobile App

Explore more visuals like this one on the web’s largest information design community – Visually.

 

Posted by Philip Emmanuele, April 2014

The Antidote to Bad Service is Self Service #infographic

Personally, I welcome the spread of self service kiosks in virtually every category. Good way to beat the frustration of lines, and service reps who know less about the product and purchase process that I do.

can-kiosks-save-the-selfservice-industry_534c26f1607e3

 

Posted by Philip Emmanuele, April 2014

The Future of Credit Cards Includes Scents? #infographic

The Future of the Credit Card
by VirginMoney.
Explore more visuals like this one on the web’s largest information design community – Visually.

Posted by Philip Emmanuele, April 2014

2014 Tax Facts #infographic

Happy Tax Day!

Best Business Decision from 2013 Worth Repeating

Posted by Philip Emmanuele, April 2014

World Cup Jitters #infographic

The World Cup could make Sochi look like Disney World.

What About During the Cup?
Explore more visuals like this one on the web’s largest information design community – Visually.

Posted by Philip Emmanuele, April 2014

Video Chat for Customer Service

I have not had the Amazon “Mayday” experience yet, but do think co-browsing is a powerful tool that is yet to be leveraged by eCommerce retailers. I have had the experience where a service rep can’t understand what I am seeing on my screen because the site has personalization. :)

The Untapped Potential of Ecommerce Live Video Chat
Explore more visuals like this one on the web’s largest information design community – Visually.

Posted by Philip Emmanuele, April 2014

Display Ad Personalization? Not Really, But Sound Optimization #infographic

Here’s a good explication of an optimization process for serving display and content ads. Not really personalization (in the retargeting sense), but valuable nonetheless.

Voltari Personalization Engine
Explore more visuals like this one on the web’s largest information design community – Visually.

Posted by Philip Emmanuele, April 2014

Creating Brand Champions #infographic

Like the Silent Majority, getting your brand likers to identify themselves and give you insight into what you should do more of is extremely difficult. This is probably the greatest value of rewards programs, yet few marketers use them as such.

How to Encourage Customer Champions
Explore more visuals like this one on the web’s largest information design community – Visually.

Posted by Philip Emmanuele, April 2014

Predictive Analytics: 40% Can’t Integrate Data Effectively

Personally, I think the other 60% are less than truthful.

Posted by Philip Emmanuele, April 2014

Spamming In Social Media #infographic

Policy is clearly not followed on Twitter

social media spam infographic

Posted by Philip Emmanuele, April 2014